Refund policy
Return & Refund Policy
At UrbanCharm42.store, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we proudly offer free returns and refunds within 30 days from the date of delivery.
Eligibility
Items may be returned if:
- The request is submitted within 30 days of delivery.
- The product is in good condition.
- Original packaging is included whenever possible.
- The item has not been intentionally damaged after delivery.
Free Returns
We provide free return shipping worldwide for all eligible returns.
Once your return request has been approved, detailed return instructions will be sent via email.
Refunds
After the returned item has been received and inspected, refunds will be processed to the original payment method.
Depending on your payment provider, refunds may require several business days to appear.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery with photos of the item.
We'll gladly arrange either a replacement or a full refund.